What to do when End Users think the Technology Sucks.

IT LEADERSHIP SERIES: 

What to do when End Users think the Technology Sucks.

On this episode:

Orlando Hernandes "The Tech Psychiatrist" Director of IT at USA Fire Protection & Phil Howard, Converged Network Services Group discuss:

• Speed of Adoption.  End users are asking, "WHy does this company have this new technology and we don't?"

• Working within a limited budget & resource group.

• Establishing IT as partner, and not just someone who keeps the blinky lights on.

• How to prioritize between wish lists & key players.

• Why it's important to ensure end users end-users feel comfortable coming to you and how to do it.

• Legacy employees are rolling their eyes... how do we build their trust?

How to change from an IT Execution Department to a Strategic Business Partner, PLUS Millennials can’t ride bikes BTW.

Millennials can't even ride a bike! (the market is suggesting).  

On this episode:

Brent Chugg, Global IT Sr. Manager and Phil Howard discuss:

• Keeping it Black and White while having full Color Conversations
• Enterprise Architecture IT Strategy
• Turning around the absurd notion the IT is just the Execution Engineering Department
• How to create strategic partnerships by speaking around expectations.
• Technology is the easy part... how do we deal with the interpersonal part?
• Beyond the IT sprawl is more sprawl... How do we execute the takedown?

Linkedin: https://www.linkedin.com/in/businessvoip/

iTunes: https://itunes.apple.com/us/podcast/telecom-radio-one/id1362696955?mt=2

Spotify: https://open.spotify.com/show/3A2wQV3wfKhYpnt1EmmJ6u?si=vBC1T8zhQqanRkTkqHTBeg 

Stitcher: https://www.stitcher.com/s?fid=378134

GooglePlay: https://play.google.com/music/m/Iiz6hldbmxrclxkfflz2g325emy?t=Telecom_Radio_One 

The Cost Center Mindset is Killing Innovation, End-User engagement, and Many People’s Jobs.

On this episode:

Michael Moore, IT Director of Infrastructure and Phil Howard discuss:

• User Adoption Struggles: Listening and filling a need.
• Wireshark Diagnosing to Stop Finger Pointing.
• Chat Bots that are socially more adept than some people.
• Large Project Deployments and what to do when things go wrong.
• IT as a marketing department to end users and key stakeholders.
• Broadband Connectivity, Latency, Jitter, and wanting to crawl back into bed

How to go from IT Director to CIO? Are certifications and an MBA a must… or is there a way around it?

On this episode:

DON COX, CIO | CISCO |  US ARMY | U.S. SECRET SERVICE DETECTIVE | DIRECTOR @ U.S. DEPARTMENT OF HOMELAND SECURITY | Deputy Director to the Executive Office of the President, THE WHITE HOUSE, Professional IT Strategist.... yeah that guy and Phil Howard, talk about:

• From Cop to Cop-Hacker
• The CIO Total Package & How to Grow into the role
• Key point covered: IT Sprawl & Managing Licenses
• Key point covered: Justifying Spend to Executives
• Beyond "Grippin & Grinnin"
• Successful Partnerships - What do they look like?

What Can You Do When Upper Management Doesn’t value IT? The Easy Strategy -

IT LEADERSHIP SERIES: 

How Top IT Directors Overcome The Challenges We All Face?

On this episode:

Jon Santee, Director of IT at Hayes Locums, (the fastest growing company in South Florida) & Phil Howard, Converged Network Services Group discuss:

• Where to start when handed a ball of wires?

• Stabilizing During Explosive Growth.

• Pain Points on The Social Side and How to Address them.

• Establishing IT as partner, and not just someone who keeps the blinky lights on.

• End-user Coaching Tips and The Right Mindset Around Change Management

• The Way a Geek Should Communicate with Top Performers & Big Egos when They Push Back

• What Can You Do When Upper Management Doesn't value IT?... The Easy Strategy.

Cutting Edge Corporate Mobile Device Management

DDoS Attacks, Botnets, & Security Overwhelm discussed with one of the security industry’s secret weapons Mike Benjamin.

DDoS Attacks, Botnets, & Security Overwhelm discussed with one the security industry's secret weapons Mike Benjamin.

For more information contact:

How to Achieve Vendor Diversity in the Enterprise Space, Cut Procurement time in half, and Cut Costs like a Pro… Even if you have no idea where to begin.

How to Achieve Vendor Diversity in the Enterprise Space,

Cut Procurement time in half, and

Cut Costs like a Pro,

Even if... You have no idea where to begin.

On the Show -

Phil Howard | CNSG | Hosted VoIP | Commercial Internet

Maree McMinn| Valvoline | Indirect Procurement Manager & Enterprise Pricing  | Supplier Diversity Expert

Maree's article that we talked about on the show is here:

https://www.linkedin.com/pulse/why-supplier-diversity-good-business-maree-mcminn/

Enterprise VoIP | The Solution You’ve Never Heard of | Phone System Replacement and Migration

Most enterprise companies are steeped in traditional ways of looking for and replacing antiquated PBXs and Voice Servers.  This old ways of going about replacing voice services are bound for failure.  This is a reactive way of thinking frought with issues.  On this episode we discuss one of (if not the #1) provider in the industry providing enterprise phone system migrations. 

LINKEDIN: www.linkedin.com/in/businessvoip/

How to Manage an Enterprise Cloud Migration Like a Pro, Even if You’re a Scared Little IT Director.

All of this and more... How to Centralize Enterprise Data... move to thin clients... Chrome Books... Citrix... BYOD...365 migration to Google.

LINKEDIN: www.linkedin.com/in/businessvoip/